ltem description from the seller
1. From the date of shipment, our products come with a three-month replacement guarantee for internal electrical issues and a one-year warranty.
2. When returning for repair, please include a note clearly stating the product quality issue, buyer's member name, contact information, and other basic information to facilitate our prompt handling.If there are no issues with the accessories, please do not return them to avoid loss.
3. If the purchased product needs to be replaced or repaired within the three-guarantee period, please bear the shipping cost to our company. The return shipping cost will be covered by our company. If there is any human damage, the buyer will be responsible for all shipping costs
Warm Reminder
1. List out the details carefully when signing the contract to avoid unnecessary losses due to oversight.
2. If you find any serious issues such as quantity mismatch or appearance damage during the acceptance process, you can refuse to sign for it or contact us directly at the signing site, and ask the carrier to sign as proof to ensure your interests.
3. If you receive the goods without contacting us first and later raise issues such as missing products and accessories, quantity discrepancies, or severe damage to the appearance, our company reserves the right to refuse to accept returns depending on the situation.