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Principles Regarding Return and Exchange Shipping Costs: In the following situations, the seller shall bear the postage costs 1. If there is a problem with the quality of the product or if the items in the delivered package are damaged, the return shipping cost is borne by the seller 2. If the seller sends the wrong goods, the wrong color, or fails to ship on time, and the return is due to the seller's fault, the seller shall bear the corresponding shipping costs. 3. For products with quality issues, the buyer must initially pay for the return shipping costs. We do not support returns with freight collect. The buyer must pay the return shipping costs upfront, and the subsequent return shipping fees will be immediately refunded to the buyer via the seller's Alipay account! This is because choosing freight collect is generally twice the cost of the return shipping. In the following situations, the buyer is responsible for the postage costs 1. If the seller is not at fault for the return, the costs of the return shall be borne by the buyer.If the product is damaged due to the buyer's fault, it will need to be repaired or replaced. 2. For non-product quality reasons, such as the buyer choosing the wrong size or color, or disliking the item for themselves or their family members, and other reasons not attributable to the seller, the buyer is responsible for the return shipping costs. Who is responsible for the shipping cost of free-shipping products? Regarding products with free shipping from the seller, it means that the seller pays for the shipping cost when shipping the product, and this has no relation to return shipping costs.If the transaction results in a return, the following is the principle for handling postage costs: 1. If the product is returned or exchanged within seven days without a reason and there is no quality issue, but the return is due to the buyer's subjective reasons, each party shall bear the shipping cost for their respective actions: the seller bears the cost of shipping the product, and the buyer bears the cost of returning the product. 2. If the return or exchange is not a "no-reason return within seven days" and is due to the buyer's subjective reasons, the buyer needs to bear the shipping cost for the seller's delivery as well as the return shipping cost. 3. If the return of goods is due to the seller's fault, such as quality issues, incorrect shipment, or discrepancies with the description, regardless of whether it falls under the seven-day no-reason return policy, both return and shipping costs are borne by the seller. After shipment, the buyer refused to sign for the package and requested a refund. As the seller, who should bear the shipping cost? 1. The responsibility for shipping costs depends on whether the buyer refuses to sign for the package without a valid reason A. If the buyer refuses to sign for the goods without a legitimate reason, the shipping cost will be borne by the buyer; otherwise, it will be borne by the seller B. If the buyer provides inaccurate shipping address and/or recipient information, or requests to change the shipping address or recipient information without the seller's consent, resulting in the seller being unable to deliver the goods after shipment, the shipping cost shall be borne by the buyer C. If the seller violates the shipping regulations, resulting in the buyer not receiving the goods, refusing to sign for the goods, or returning the goods after signing, the transaction will be refunded, and the shipping cost will be borne by the seller D. If the buyer refuses to sign for the goods or returns the goods according to the signing regulations, the transaction will be processed as a refund, and the shipping cost will be borne by the seller. 2. Situations where a visa is reasonably denied include, but are not limited to, the following: A. Before you shipped the goods, the buyer requested a refund, indicating that they no longer needed the item, and subsequently, without the buyer's consent, you forcefully shipped the goods, which led to the buyer's refusal to sign for them; B. The buyer discovers that the goods are damaged or do not match the description, and then refuses to sign for them.